State Farm® Insurance Agent Roz Bankston

"Customer service is fantastic. Fast response time. Jim is amazing!!"

"Every time I call, they are so helpful! I initially just left a 5 star review with no comment a couple years back after a great experience as a first time car owner trying to navigate insurance. Now after a couple years, I’m happy to say my experience with them has not changed! Very helpful and kind. I wish I could leave multiple 5 star reviews! You guys are awesome!"

"She's a lot more interactive with her customers than most agents."

"Jim B was extremely knowledgeable and professional as he helped us with our auto insurance. He provided timely quotes, great communication and follow up to enable us to get the right level of insurance at an affordable cost. Additionally, he went above and beyond to wade through the red tape to assist in clearing a suspended registration."

"Jim was a great help! 5 Star Customer Service!"

"We spoke with Jim who works with Roz Bankston. He was very professional and extremely helpful in his assistance with our needs. We feel very fortunate for the recommendation we received on this Insurance Agent. Thank you for all your help and we look forward to working with you going forward."

"I wanted to give my first review ever because Jim Brenner did and exceptional job with helping me. He listened, he showed empathy, and he got to work with getting my insurance back in order. He communicated every step of the way to reassure he was going to take care of me. I really appreciate him and all that he does. You should be proud to have someone like him working for your company!!!! He needs a raise!!!"

"I recently added another vehicle to my policy, as usual Roz's team jumped right on it sending me an estimate lower than the competition. The Bankston office continues to cover all of my insurance needs whether Life, Car & Home!"

"I have been extremely fortunate to work with Diane Elie. Her expertise, professionalism, patience, and dedication to customer service are truly exceptional. Diane has always been quick to respond to my inquiries and has gone above and beyond to ensure I make the best coverage decisions for my family. Her guidance has been invaluable in helping me navigate complex insurance policies and make informed decisions. I wholeheartedly recommend Roz Bankston's State Farm Agency and Diane Elie to anyone seeking a reliable and trustworthy insurance provider."

"I called Jim at State Farm, Roz Bank's office, to replace a Rental Dwelling Policy that had increased by $800/year at Allstate. Jim was able to save me $1200 and give me better coverage. I highly recommend this Agency"

"I had an excellent experience with Roz and Jim. The team was friendly, professional, and incredibly helpful in updating my renters policy for my new address. I highly recommend their services to anyone looking for top-notch customer care."

"Jim has been great and helpful since I have moved down here. Thanks Jim for all you do."

"I stopped by to get a state farm beacon, even though he isn't my agent. He was very friendly, very professional, and offered a treat on my way home."

"Roz Bankston along with her excellent associates, Diane and Jim, are top of the line folks that have taken care of my Insurance needs for over a decade. Their kind consideration to my insurance needs are most appreciated."

"I was working with Jim Brenner to get some policies transferred from California to Arizona. The care that Jim displayed was unmatched and I trusted the process completely. Jim made the transition smooth and seamless. Jim is a great communicator and an excellent professional. Roz Bankston has a great agency and I highly recommend them if you are in the Arizona area."

"I had the pleasure of working with Diane to add auto to my policy. She was very helpful in helping me with right coverage and recommending umbrella policy to make sure I was well covered. She was very knowledgable and efficient and answered all my questions. Communication was very good and overall customer was great."

"Jim Brenner is a great man to deal with!"

"I had the pleasure of talking with James, he was very informative and had a wonderful sense of humor. Thanks James for assisting me."

"Had the pleasure to work with Roz Bankston's team, specifically Jim. He was extremely helpful providing me with information that I needed, and he provided it in a timely manner. Like a good neighbor, State Farm is there."

"I requested to update the mortgagee on a mutual client's policy via fax and received a speedy response from Jim & Diane. Thank you for your quick and professional service. Keep up the great work! :)"

"Great Service by Roz and her team!"

"Carla and Jim were very helpful setting up my car and homeowners insurance. All of my questions were answered thoroughly and they made it an easy process."

"Big fan of Roz Bankston. You want to save money on the one hand but you also want to pick up the phone and know that a decent human is gonna be on the other end as well. The crazy thing I've found working with my rep Carla Hernandez is you get both. You get a rate that's really close to the best rate you can find anywhere, but it's backed by a team and a company that are legit. Got home and car with them and I sleep easy at night."

"Carla is the one who has been helping me with my car and renters insurance. She not only is super responsive to all my questions and gets things done for me but she even stays on top of things I forget about and makes sure to reach out to me. She's amazing. They honestly don't make employees like her anymore."

"I have been a Roz Bankston client for many years. I just added a new homeowners policy to the portfolio of polices I have with this State Farm agency. Carla Hernandez was most helpful, answering all of my questions and getting it started right away! Fortunately, the devastating effects of the pandemic on small businesses like this one have passed and Roz and her team are taking care of their clients needs. As such, I would recommend anyone looking for insurance to reach out to this agency."